Return Policy

We want you to love your My Sweet Scarlett purchase. If you're not completely satisfied, here's what to do:

  1. Returns:

    • Items must be returned within 30 days, unused, and with tags attached. Sale items and customised products are final sale.

  2. How to Return:

    • Contact us via our contact form for a return authorisation.
      Pack your item securely and include the original packing slip or a note with your order number.

    • Use the prepaid shipping label provided and drop it off at a shipping location.

  3. Refunds:

    • Refunds are issued within 7-10 days to the original payment method, minus original shipping fees.

    • Store credit is available upon request.

  4. Damaged Items:

    • Contact us immediately with photos of the damage for a replacement or refund.

  5. Exchanges:

    • We don't offer direct exchanges. Simply return the original item and place a new order.

Orders

Orders are processed upon availability and payment verification. Orders placed after 7:00 pm SGT (Singapore Standard Time) on Fridays will commence processing the following Monday. Should your selected merchandise be unavailable or if additional information is required, we'll promptly notify you via email.

Delivery time excludes Sundays and public holidays.

Please be aware: Once an order is placed, modifications or cancellations are not possible.

Stock Availability

While we strive to maintain ample stock of items listed on the My Sweet Scarlett website, occasional sell-outs may occur. In the event that an ordered item is out of stock, we'll promptly notify you via email.